Mobility Assistance Helpdesk Employee

• Answering incoming calls from customers stranded on the road.
• Analyzing situations and reassuring customers.
• Collecting all necessary information for correct file registration.
• Switching quickly between different systems.
• Maintaining contact with breakdown services.
• Providing clear and accurate information to the customer.

What they ask

• Speak and write fluent Dutch.
• Be empathetic, customer-oriented, and able to handle stress.
• Work accurately and follow procedures correctly.
• Possess good knowledge of PC applications.
• Have strong communication skills.
• Be flexible in deployment, both in terms of tasks and working hours.
• Higher secondary education or equivalent by experience.
• Experience is a plus, but motivation and eagerness to learn are more important.

• Remuneration according to PC 200 – Category B.
• Paid on-site training.
• Possibility of telework after the training period (under conditions).
• Varied role with a lot of human contact.
• Working within a professional and dynamic team.
• Real long-term career growth opportunities.
• Variable schedule between 07:00 and 22:00, Monday to Sunday, according to planning.
• A permanent contract can be offered after a successful interim period.