You will be the first point of contact for customers with technical questions. The customer base is diverse, ranging from large companies to local entrepreneurs. You will be part of a skilled service desk in a team of IT professionals who continuously develop and ensure customer satisfaction. You see every issue as an opportunity to delve deeper into technology and work towards the best solution. An experienced colleague is always available for support.
Ample opportunities for training and obtaining certificates are offered.
What you will do.
- Answering and handling support questions by phone
- Remotely solving workstation, server, network, and internet problems
- Proactively managing ICT systems remotely
- Creating technical documentation
- Collaborating with colleagues
Profile
- MBO diploma in ICT
- Some experience gained in a similar role or internship
- Basic knowledge of Microsoft365
- Strong interest in networks, on-premise, security, and/or cloud services
- Relevant certificates are a plus
- Enjoys teamwork and can articulate well
- Customer-focused, communicative
- Good command of the Dutch language, both spoken and written
Practical
- Pleasant, engaged work atmosphere and informal organization
- Work environment where you can truly make a difference
- Laptop, headset, mouse, and keyboard are provided
- Starting salary between €2700 and €3000 gross per month based on 40 hours
- NS-Business Card or travel expense reimbursement
- 25 vacation days with the option to purchase additional days
- Opportunity to work 4 weeks per year from abroad (workation)
- Personal training budget
- Access to an online platform with exclusive discounts
- A competency questionnaire and VOG (Certificate of Conduct) are part of the application procedure
How to apply
View the full assignment text and application details once your tailored application is ready.
Order a tailored application to view the full assignment and application details.
More context, less searching.
You get enough context to judge whether this job is relevant. The full brief, client details and next steps stay available inside the app.