This role is primarily responsible for the day-to-day management, protection, and development of the existing B2B business of an organization that develops innovative consumer healthcare products. Its international B2B business unit partners with major pharmaceutical companies and strong regional partners to commercialize innovations worldwide.
What you will do.
- Ensuring operational excellence and flawless order follow-up together with customer service.
- Delivering outstanding customer satisfaction.
- Managing daily customer contact and protecting existing business.
- Providing customers with timely information about innovations and ongoing projects.
- Act as the single point of contact for all customer inquiries, including non-commercial topics (regulatory, mastertext, quality, environmental), collecting internal input, doing own research, and providing consolidated responses.
- Achieving the yearly sales and service KPIs.
You will work very closely with the Head of Partner Sales, who leads strategic business development and new deal negotiations.
What they ask
- Master’s degree or equivalent experience.
- 2–5 years of relevant commercial experience, ideally in B2B pharma, OTC, consumer health, or FMCG.
- Proven track record in key account management with international customers.
- Strong exposure to operational follow-up, forecasting, and customer relationship management.
- Understanding of pricing, margins, and commercial analysis.
- Experience in matrix organizations is an asset.
- Strong relationship-builder able to manage complex, multi-stakeholder accounts.
- Highly organized with strong attention to operational detail.
- Strong analytical and planning skills; comfortable with Excel and financial logic.
- Clear communicator and problem solver.
- Ability to translate customer needs into actionable follow-ups.
- Customer-centric with a proactive, service-oriented mindset.
- Team player.
- Confident handling a diverse & complex, science-heavy product range across multiple international customers and brands.
- Excellent knowledge of both Dutch and English.
Profile
- Reliable, structured, and hands-on.
- Positive and solution-oriented.
- Independent self-starter who also enjoys close teamwork.
- Pragmatic, with a “fix it before it becomes a problem” mindset.
- Embody the organization's values: Passion, Ambition, Entrepreneurship, Integrity, and Collaboration.
How to apply
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