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North HollandOn site32 hours/week3-6months
Temporary replacement of a Civil Affairs Front Office team manager within a public organization. The role involves guiding front office services for residents and supervising a complex merger process. You will work within the Civil Affairs and Taxation department and collaborate with the team to deliver first-line civil affairs products on time and with quality.
What you do
- Manage a team of 15-20 employees
- Ensure good service delivery at multiple locations and guide the transition to a single location
- Conduct team operations, including finance and personnel policy
- Coach employees situationally and decisively
- Discuss results and progress in bilateral meetings
- Support development and address employee behavior and core values
- Improve work processes and the accessibility of the public hall
- Monitor the quality of service delivery and compliance with laws, regulations, and service standards
- Contribute to the finalization of a merger, including IT harmonization of applications, planning of cut-off activities, and the transition of personnel and services
- Be responsible for a smooth merger process for the team, particularly IT harmonization of applications and the relocation of services and personnel
Profile
- Energetic, people-oriented leader who brings calm and focus during times of change
- Able to guide front office service delivery and supervise a complex merger
- Works independently, consults with stakeholders, and delivers final products without hierarchical direction
- Facilitative leader who supports the team and dares to address them
- Link between the team, management, and the board
What they ask
- Minimum 3 years of demonstrable work experience as a team leader of at least 15-20 people within civil affairs or primary municipal services
- Demonstrable completed education at a minimum of HBO bachelor level
- Demonstrable completed management training in addition to the minimum required HBO bachelor education
- Agreement with secondment conditions
Preferences.
- Demonstrable completed education at a minimum of WO bachelor level
- Demonstrable and concrete work experience within a merged organization
- Demonstrable work experience with the harmonization and merger of 2 separate organizations
- Demonstrable work experience as a team leader of at least 15-20 people within civil affairs or primary municipal services
Competencies.
- Environment and people-oriented
- Decisive
- Good listening skills
- Good questioning skills
- Good feedback skills
- Takes responsibility when necessary
- Takes initiative when necessary
- Persuading
- Decisive
- Organizing
- Delegating
How to apply
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