Project Manager Spare Parts

• Manage and coordinate spare parts projects and customer requests from quotation phase through order execution, ensuring timely delivery and customer satisfaction.
• Independently create and process simple and complex inquiries, quotations, and orders within the system landscape, taking into account customer and country-specific requirements.
• Gather and coordinate all necessary information from customers, sales, and technical experts to develop accurate and tailored solutions.
• Act as the central point of contact between customers, the parent company, and internal stakeholders throughout the execution of assigned projects and orders.
• Coordinate closely with the parent company's business units to ensure smooth order execution, technical alignment, and efficient customer support.
• Collect customer documentation and purchase orders to prepare and launch customer projects and orders.
• Monitor project progress, priorities, and lead times, proactively identifying potential risks or bottlenecks and coordinating corrective actions where needed.
• Maintain accurate data and documentation in SAP workflows to support offer, order, and project execution processes.
• Process and analyze technical clarifications and overhauls, ensuring customer requirements are translated into effective solutions.
• Take ownership of all spare parts activities for the assigned customer portfolio, ensuring effective coordination across the entire process chain.
• Verify customer orders against quotations and ensure accurate order entry and follow-up within SAP.
• Build and maintain strong customer relationships through regular communication and proactive support.
• Work closely with the technical clarification team to provide customers with relevant technical information and tailored proposals.
• Identify business opportunities and lead customer discussions to support the proactive growth of spare parts sales.
• Create and manage opportunities within the CRM system and contribute to the development of future business.
• Maintain and continuously improve Standard Operating Procedures related to LCS Sales activities.

What they ask

• Hold a Graduate, Bachelor's, or Master's degree in a technical field, preferably in Mechanical Engineering, Electromechanics, Industrial Engineering, or a related discipline.
• Gained initial experience (3-5 years) in industrial project management, spare parts management, technical customer support, or a manufacturing environment.
• Possess a solid understanding of industrial equipment, technical components, and spare parts processes within a technical or industrial setting.
• Comfortable coordinating multiple stakeholders, managing priorities, and driving projects and customer requests through to successful completion.
• Combine technical insight with strong organizational and communication skills.
• Fluent in either Dutch, French, and English OR German, French, and English.
• Computer literate and used to juggling between different systems.
• Good knowledge of MS Office is a must; practical knowledge with SAP or similar systems would be practical.
• Enjoy working with numbers, have an analytical mindset, and proactively reach out when noticing discrepancies in data, understanding the financial implication of data.
• Eager to learn and to share with others whilst also working autonomously.
• Like to work in environments with predefined processes.
• A fine team player, collaborative, enthusiastic, and willing to continuously seek how things can be done better.

• Full-time contract.
• Homeworking 2 days per week.
• Flexible working hours, leading to a nice work-life balance.
• In-house training plus close follow-up and support.
• Enjoy an attractive salary package, with numerous fringe benefits: variable bonus, company car, mobile phone, group, and hospitalization insurance.
• Fully supported: IT tools/connection, laptop.
• You will be part of a bigger team of about 15 people (Area Sales Managers, Project Managers, and Spare Part officers).