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South HollandHybrid32 hours/week<3months
This role is crucial in the care process, ensuring that medication arrives on time at pharmacies and hospitals. You are a central figure who can switch quickly, work effortlessly with various systems, and maintain an overview.
What you will do. You will fulfill a versatile role that is both customer-oriented and administrative.
- Telephone customer contact: You are the first point of contact for customers (pharmacies, hospitals, doctors) and answer questions about their orders.
- Administrative: You ensure that orders are processed correctly and that all necessary documents, such as medical declarations, are in order. This contributes to the safe and timely delivery of medication to patients.
- Processing returns.
- After full onboarding and if seeking more challenge: debtor management, including correctly setting up the customer card.
Profile
- Affinity with healthcare or pharmacy and curiosity to learn more in this sector.
- Minimum of one year of experience in a customer service role.
- Proficient with MS Office.
- Experience with Microsoft Dynamics AX, Dynamics 365, and/or Navision is a plus.
- Analytical thinking skills and a proactive attitude.
- Strong in telephone contact: good listening skills and ability to offer quick solutions.
- Keen eye for detail in administrative work, such as processing orders and checking documents.
Practical
- You will join a close-knit team where collaboration and conviviality are paramount.
How to apply
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