A government organization works daily towards a strong and resilient city where everyone can participate. It is committed to residents who need (temporary) support in the areas of work, income, care, or debt. Within the domain, there is intensive collaboration with social organizations, care providers, and chain partners to help residents as effectively as possible. The implementation teams are responsible for trajectories ranging from guidance to work to debt assistance, youth care, and income support.
The focus is on the resident's entire living situation. Integrated working, learning, and continuous improvement are important pillars in our daily work.
You will work within a dynamic debt assistance team of approximately 25 FTE where dedicated professionals collaborate to give residents perspective on a debt-free future. The team's activities include prevention, early detection, debt assistance, and various target groups. Part of the process is carried out by back-office colleagues.
What you will do.
- Guide and support residents with financial and/or multi-problem issues towards sustainable financial stability and self-reliance.
- Offer tailor-made debt assistance trajectories.
- Support residents in stabilizing their financial situation, arranging debt settlements, and realizing sustainable solutions.
- Execute the complete debt assistance process: from intake and stabilization to settlement and aftercare.
- Develop action plans.
- Maintain intensive contact with creditors, administrators, and chain partners.
- Monitor progress and compliance with agreements.
- Conduct (telephone) intake interviews.
- Independently set up and execute debt settlements (amicable and legal).
- Calculate and substantiate VTLBs (disposable income) in accordance with Recofa guidelines.
- Provide aftercare following debt settlement.
- Collaborate integrally with internal and external partners within the social domain.
- Deliver meticulous reports and file construction according to quality guidelines.
Profile
- Empathy: shows genuine interest and understanding for residents with financial and psychosocial problems.
- Stress resistance: remains professional and meticulous under pressure and in complex cases.
- Caseload management and time management: monitors progress, prioritizes effectively, and works systematically.
- Communication skills: clear, meticulous, and convincing in oral and written communication.
- Analytical ability: recognizes underlying problems, can make connections, and propose appropriate interventions.
- Judgment: carefully weighs interests and makes responsible decisions within the established frameworks.
- Collaboration-oriented: works effectively within and outside the organization and is collegial.
- Professionalism: possesses up-to-date knowledge of debt assistance, VTLB calculations, laws, and regulations (Wgs, Recofa).
- Customer-oriented: offers services with respect for the resident's self-direction while maintaining the boundaries of the professional framework.
What they ask
- Minimum 2 years of demonstrable work experience as a debt counselor within a municipal organization.
- Demonstrable work experience with conducting intake interviews, setting up debt settlements, and performing VTLB calculations.
Wishes.
- Demonstrable completed education at a minimum of HBO bachelor level.
- Minimum 2 years of demonstrable work experience in the past 6 years within the Social Domain at a municipality with 100,000+ inhabitants.
- Minimum 5 years of demonstrable work experience in the past 6 years as a debt counselor.
- Demonstrable work experience in the past 5 years with Stratech.
- Demonstrable work experience in the past 5 years with Suite for the Social Domain.
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