As an experienced functional administrator with knowledge of case-oriented work, you ensure that a case management system optimally meets user needs. You are the point of contact for the functional management of a case management system. You identify opportunities for improvement and translate organizational wishes into practical and sustainable solutions. You manage the system at a deep level and understand the underlying processes. You are a valuable sparring partner for users, process owners, and colleagues.
You ensure that the case management system remains aligned with daily practice.
What you will do.
- Functionally manage and optimize Microsoft Teams, SharePoint Online, and related Microsoft 365 services.
- Support and advise users on questions, incidents, and optimal use of Microsoft 365.
- Provide communication to the organization about new functionalities, changes, and developments within Microsoft 365.
- Manage and further develop a SharePoint-based intranet.
- Functionally manage related applications such as Planner, Forms, and Bookings.
- Monitor and support agreements regarding identity, compliance, information security, and governance within Microsoft 365 and Microsoft Purview.
- Functionally manage and stimulate the adoption of Microsoft Copilot, including user support, knowledge sharing, and identifying application possibilities within the organization.
- Develop and provide training, workshops, and user sessions.
What they ask
- HBO (higher professional education) working and thinking level.
- Several years of demonstrable experience as a functional administrator of a case management system.
- Extensive knowledge and experience with case-oriented and process-oriented work.
- Knowledge of information management and archiving.
- Experience with service management processes and associated tooling, for example, Topdesk.
- Experience with a specific case management system is a significant plus.
Profile
- Analytical ability - You oversee the coherence between processes, applications, and user needs and bring structure to them.
- Customer focus - You are easily approachable, listen carefully, and think from what users need to do their work.
- Collaboration and connection - You actively seek contact with users, colleagues, and suppliers and work together on suitable solutions.
- Proactivity - You identify opportunities and bottlenecks early and proactively propose improvements.
- Communication skills - You make complex information understandable and adapt your communication to different users and stakeholders.
- Meticulousness - You work structured, keep documentation in order, and pay attention to quality and continuity.
Practical aspects.
- You will be part of a Business Operations Functional Management team, consisting of functional administrators, Business IT directors, and record managers (over 20 colleagues).
- Within the Generic Systems sub-domain, you will work with six colleagues on, among other things, the case management system, document generation, service management, scanning applications, and links with other systems.
- There is room for personal input, development, and job satisfaction.
- Excellent pension accrual with a pension fund (employer pays 70% of the premium) and an additional safety net in case of death/disability.
- Individual Choice Budget (IKB) of 17.05% per year.
- Full reimbursement of public transport (2nd class).
- Training opportunities through an internal academy, with access to training from day one.
- A Certificate of Conduct (VOG) is part of the procedure.
How to apply
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