The Service Desk (3 employees) is part of the Front Office team of Facility Services within an educational institution. This assignment concerns the external deployment of a Service Desk coordinator. The goal of the Facility Services department is to create a clean, welcoming, sustainable, and safe campus, so that students, staff, and visitors can perform optimally and feel welcome and at home.
What you do
As a coordinator, you are responsible for the daily management of the Service Desk. The services to be performed include:
- Improved work processes (first time right)
- Future vision for the Service Desk
- Improved perceived team dynamics
- Maintaining contact with service managers of RE&F
- Contributing to and implementing process improvements
- Participation in working groups
- Helping to develop a future vision for the Service Desk
- Planning and assigning tasks, taking into account individual capacities and qualities of employees
- Monitoring and promoting good cooperation and communication with other departments
What they ask
- Diploma at HBO (higher professional education) work and thinking level (facility, business administration education or other relevant education)
- Minimum of three (3) years of experience in the facility management field
- Excellent command of both Dutch and English (oral and written), for English at least CEFR - level B2
Profile
- Daily presence on the campus of the educational institution is desired.
How to apply
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