As a Process Supervisor, you are responsible for guiding a cluster within a government organization. You will guide the organization during the exploration of a future-proof setup for support and assessment within Wmo and Youth services. You will form the connecting link between project management, management, and employees, ensuring that process analysis, change management issues, and organizational impact are viewed coherently.
The assignment explicitly focuses on the human side of change and the business side of optimizing activities and processes. The role is temporary and aimed at sustainably strengthening the organization, not at taking over line responsibility.
What you will do.
- Map work processes, tasks, and responsibilities coherently
- Guide employees and stakeholders in exploring improvement opportunities
- Create support for possible changes
- Introduce new working methods, including guiding employees and involved departments
- Identify opportunities for task shifts, standardization, automation, and AI support
- Investigate the consequences of changes for roles, functions
- Support management in making well-founded choices
- Ensure that process improvement goes hand in hand with workability, quality, and employee involvement
- Guide knowledge development of new and existing working methods within the team
- Identify and realize process optimization, automation, and task shifting
- Analyze current work processes
- Identify inefficiencies, redundancies
- Develop improvement proposals
- Advise on standardization, simplification
- Investigate future task distribution between clusters
- Advise on process ownership
- Support issues related to roles, responsibilities
- Clarify consequences for required competencies
- Guide employees during the research process
- Organize workshops and dialogue meetings
- Gather practical experiences and improvement suggestions
- Stimulate support and involvement
- Identify concerns, resistance, and development needs
- Translate organizational goals into understandable changes for employees
- Support managers in communicating about changes
- Ensure a careful and transparent approach
- Provide input for the project's final recommendation
- Substantiate scenarios for future setup
- Advise on implementation conditions for a successful follow-up phase
What they ask
- Minimum 2 years of demonstrable work experience within a municipal or government organization in the past 5 years
- Demonstrable work experience with organizational development and change management
- Demonstrable work experience with process optimization and business operations
- Demonstrable work experience with complex stakeholder processes
- Willingness to perform most activities on-site
Wishes:
- Demonstrable knowledge of and work experience with information management/archive law
- Demonstrable knowledge of and work experience with change projects focused on process optimization or organizational design
- Demonstrable knowledge of training and guiding employees in new activities
- Demonstrable work experience within the municipal context
Profile
- Change management
- Analytical ability
- Stakeholder management
- Implementation power
- Coaching ability
- Critical thinking
- Planning and organizing
How to apply
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