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Benefits Case Manager

GelderlandHybrid32 hours/week3-6months

You support residents within the Participation Act in a way that works.

You strengthen their stability, improve their financial situation, and offer perspective.
You see residents not as files but as people with a story.
You improve service by listening carefully, asking targeted questions, and explaining clearly what needs to be done.
You advise on changes, look beyond the benefit, and refer when necessary.
You contribute to the lawful implementation of laws and regulations, keeping an eye on what is feasible.
Your work revolves around contact, and you easily switch between phone, email, and conversations.
You make decisions that directly impact the income and daily lives of residents.
You maintain an overview in sometimes complex situations, adjust when needed, and ensure agreements are met.
You contribute to team developments by participating in projects that improve service delivery.
You handle mutations for clients without a caseload and act as a reliable point of contact.
You directly contribute to existential security, providing residents with clarity, peace, and trust, and ensuring that the implementation of rules remains humane and just.

What you do

Conducting conversations about legality, efficiency, personal situations, and development.
Assessing and processing changes in benefits.
Determining next steps and providing clear, appropriate advice.
Processing mutations for clients without a fixed caseload.

You possess a strong commitment to the client.
You listen attentively, communicate clearly, and have an eye for different cultures, always approaching people respectfully.
In difficult conversations, you remain firm and ask the right questions, quickly building trust with residents and colleagues.
You stay calm under pressure, switch quickly, and know how to energize and motivate others.
With your sense of tact, you always find a good balance between what the resident needs and what the organization can offer.
You have up-to-date knowledge of laws and regulations and future changes to the Participation Act.
You think critically about your own work and address colleagues when necessary.
You dare to be creative and think outside the rules in a substantiated way if it helps the client.
You have experience with managing your own caseload and applying laws and regulations in a broad context.

What they ask

Demonstrable HBO (higher professional education) work and thinking level through education and/or work experience.
Recent knowledge (from 2022) of laws and regulations, specifically the Participation Act.
Minimum 3 years (from 2022) demonstrable relevant experience as a client manager at a public sector organization.

Preferences.

Minimum 3 years demonstrable experience at a public sector organization since 2022.
Demonstrable experience (from 2022) working with the Suite application.

Competencies.

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