IT Support Engineer

• Provide 1st and 2nd line technical support, resolving incidents and service requests within agreed service levels.
• Support and administer a hybrid Microsoft infrastructure comprising on-premises Windows Server environments, Microsoft Azure services, and virtualized server platforms.
• Install, configure, maintain, and troubleshoot end-user devices, including desktops, laptops, thin clients, barcode scanners, handheld scanners, multifunction printers, and label printers.
• Perform user lifecycle administration, including onboarding, offboarding, account provisioning, password management, and IMAC (Install, Move, Add, and Change) activities.
• Administer Active Directory and Azure Active Directory (Microsoft Entra ID).
• Manage and support Microsoft 365 services, including Exchange Online, Microsoft Teams, SharePoint Online, Office 365, Microsoft Intune, and Azure Active Directory.
• Deploy, configure, and manage endpoint devices using Microsoft Intune, including policy deployment, application management, and device compliance.
• Administer printer infrastructure and industrial label printers.
• Manage file permissions and access control through Active Directory security groups and Distributed File System (DFS).
• Coordinate desktop, laptop, and thin client refresh programmes, including hardware replacement, imaging, deployment, and migration to Windows 11.
• Support infrastructure and business improvement projects, assisting with planning, implementation, testing, and post-deployment support.
• Assist with the migration of legacy on-premises SharePoint and DFS file storage to SharePoint Online and Microsoft Teams.
• Monitor and maintain IT systems to ensure optimal performance, security, and availability.
• Liaise with third-party vendors and internal stakeholders to resolve technical issues and deliver IT services effectively.
• Contribute to the continual improvement of IT Service Management processes by helping structure and standardise the Service Desk in accordance with ITIL best practices.
• Create, review, and maintain technical documentation, knowledge base articles, and standard operating procedures.

What they ask

• Fluent in Dutch and English.
• Experience with Cloud & Identity: Microsoft Azure, Microsoft Entra ID (Azure Active Directory), Microsoft 365, Office 365.
• Experience with Messaging & Collaboration: Exchange Online, Microsoft Teams, SharePoint Online.
• Experience with Endpoint Management: Microsoft Intune, Windows 10, Windows 11.
• Experience with Infrastructure: Windows Server, Active Directory, Distributed File System (DFS), Virtual Machines (VMware/Hyper-V).
• Experience with Hardware: Desktop PCs, Laptops, Thin Clients, Barcode Scanners, Handheld Scanners, Multifunction Printers, Industrial Label Printers, Peripheral Devices.
• Experience with IT Service Management: ITIL, Incident Management, Request Fulfilment, Service Desk Operations, Knowledge Management.
• Experience with Administration: User Provisioning, IMAC, Access Control, Printer Management, Hardware Lifecycle Management, Technical Documentation.

• The assignment is for an experienced professional.
• The interview process consists of 1-2 stages.