This interim assignment focuses on making the customer journey faster, simpler, and better within e-commerce. The goal is to help customers find, select, order, and pay for what they need as quickly and easily as possible. As the Head of Product - Buying Journey, you work at the intersection of technology, business, and customers, focusing on improving technology, building great products, and devising innovative solutions.
Your purpose is to enable customers to effortlessly find, choose, and order the right products with confidence, directly driving turnover, margin, and loyalty through a scalable digital journey. This domain covers assortment, machine compatibility, product pricing, and finding and ordering the right product. Together with a team of Product Owners and Analysts, you will shape the vision and plan to further improve the end-to-end customer buying experience.
What you do
- Develop a clear product vision and strategy for your domain, by identifying opportunities and prioritizing based on customer needs, commercial impact, and strategic objectives
- Shape the strategic direction into tactical and operational plans together with your team to allow fast execution, continuous discovery of high-potential ideas, and smooth adaptation
- Move comfortably between the big picture and day-to-day execution, from long-term strategy to concrete product decisions, always with a customer-first perspective
- Communicate clearly and energetically; clearly articulate the product vision to both executives and peers, whether in strategic or tactical terms, as you operate as the bridge between the product teams, other domains, and other departments
- Lead, inspire, and mentor a team of approximately 8–9 Product Owners and Analysts, fostering an environment where talent can thrive, skill development is key, and expectations are clear and transparent
- Foster a strong product community where teams learn from each other and share best practices
- Collaborate with other product domains to create a seamless and consistent customer experience across all domains
What they ask
- Experienced (10+ years) product leader with a strong e-commerce background
- Understanding of how digital customer journeys work and how to build, lead, and develop high-performing product teams
- Demonstrable experience building and developing product organizations and teams
- Previous hands-on experience as a Product Owner or Manager, and experience managing and leading product teams
- The ability to develop a clear vision and strategy for a product domain and bring this to the organization
- Strong conceptual thinking and the ability to navigate complex challenges
- The ability to switch easily between strategic, tactical, and operational levels
- A Master's degree, or equivalent level of thinking and working
Practical
- For this interim assignment, a competitive hourly rate is offered that reflects your level of experience, expertise, and the responsibilities of the role.
How to apply
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