Process Manager

• Translate strategic intent and organizational knowledge into a coherent delivery framework.
• Convert concepts, workshops and stakeholder input into practical and implementable deliverables.
• Design and maintain standards, procedures, playbooks, templates, policies, workflows, process flows and decision frameworks.
• Ensure standards are usable, testable, maintainable and proportionate.
• Build measurable feedback loops between standards, adoption and delivery outcomes.
• Coordinate dependencies between the Product Operating Model, Agile at Scale and delivery metrics.
• Implement and continuously improve delivery governance and enterprise ways of working.
• Identify gaps, overlaps and inconsistencies across existing processes and standards.
• Drive actions, dependencies and decisions with stakeholders through to closure.
• Balance governance and standardization requirements with operational pragmatism and adoption realities.
• Support the lifecycle management and continuous improvement of governance repositories and operational assets.

What they ask

• 3+ years of practical experience within Delivery Enablement, Transformation Office, Delivery Governance, Operational Excellence or a comparable function.
• Strong experience implementing and operationalizing ways of working.
• Proven ability to structure, maintain and continuously improve standards, methods, procedures and governance repositories.
• Demonstrated experience translating strategic initiatives and concepts into practical processes, standards, methods, templates and workflows.
• Hands-on experience implementing and improving delivery governance, operating models and enterprise ways of working.
• Experience working within Agile and scaled delivery environments.
• Relevant experience in roles such as Agile Lead, Release Train Engineer (RTE), Delivery Lead, Governance/Process Manager or similar.
• Strong ability to transform ambiguity into actionable deliverables and clear next steps.
• Excellent process and governance documentation capabilities.
• Strong stakeholder management and cross-functional coordination skills.
• Experience with delivery metrics, performance measurement, and continuous improvement.

• Combine strategic understanding with strong operational execution.
• Work pragmatically and independently in a complex environment.
• Challenge stakeholders constructively while remaining solution-oriented.
• Communicate complex governance and delivery topics clearly and simply.
• Produce concise, actionable and usable outputs.
• Focus on business value, usability, measurable outcomes and adoption, rather than theoretical framework compliance.
• Drive topics proactively from definition through implementation and closure.
• This assignment is not primarily intended for a generalist Agile Coach whose experience is limited to facilitating Agile ceremonies or team coaching.
• The organization is specifically seeking a pragmatic, hands-on Delivery Governance and Operational Excellence specialist capable of designing, documenting, implementing, measuring, and continuously improving the delivery system.
• Candidates should demonstrate tangible experience delivering operational assets and measurable implementation results, rather than only developing conceptual governance models.

• Occasional business travel to another European city is possible, with travel-related costs covered by the organization.