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Desktop Support Engineer

North HollandOn siteHours negotiable<3months

An organization is looking for 5 experienced L2 Desktop Support Engineers to provide critical onsite technical support across multiple locations in the Netherlands. You will serve as the primary onsite IT contact for end-users, handling everything from standard workplace hardware/software troubleshooting to executive meeting room configurations and hands-on infrastructure support.

What you do

  • End-User Workplace Support: Provide comprehensive onsite and remote support for Windows laptops, desktops, and peripherals, troubleshooting OS, hardware, and application issues.
  • M365 & Collaboration Tools: Support the entire Microsoft 365 suite (Outlook, Teams, OneDrive, Office) along with configuring enterprise VPNs and business applications.
  • Mobile & MDM Management: Troubleshoot iOS (iPhone/iPad) and Android mobile devices while handling enrollment and policy management via Microsoft Intune or other MDM solutions.
  • Meeting Room & AV Systems: Support Microsoft Teams Rooms (MTR), test and troubleshoot audio-visual equipment (displays, cameras, microphones), perform pre-meeting checks, and offer white-glove executive event support.
  • Hands-on Infrastructure Support: Assist centralized Network, Security, Server, and Workplace teams with onsite tasks including cable patching, server rack installation, and basic connectivity validation.
  • ITSM Operations: Manage the complete lifecycle of incidents and service requests using ServiceNow, ensuring strict adherence to enterprise SLAs and keeping CMDB asset records accurately updated.
  • Projects & Audits: Actively participate in hardware refresh cycles, site inventory audits, and continuous operational improvement plans.

What they ask

  • Operating Systems: Advanced administrative knowledge of Windows 10 and Windows 11.
  • Enterprise Software: Strong experience supporting Microsoft 365 tools, Outlook profiles, and OneDrive sync issues.
  • Mobile Infrastructure: Direct experience managing Android and iOS devices inside an enterprise environment using Microsoft Intune.
  • AV & Collaboration: Practical knowledge of Microsoft Teams Rooms hardware and modern video conferencing solutions.
  • Networking Basics: Solid foundational understanding of LAN, Wi-Fi connectivity, TCP/IP configurations, and VPN troubleshooting.
  • Ticketing Systems: High proficiency working with ServiceNow or equivalent enterprise ITSM workflow tools.
  • Asset Lifecycle: Clear understanding of hardware deployment, inventory reconciliation, and disposal practices.
  • Language: Native or Fluent Dutch language proficiency is mandatory.

How to apply

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