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Customer Communication Advisor
South HollandHybrid32 hours/week3-6months
The energy transition demands a major shift in thinking and doing. Flexible energy use is becoming the new normal. Communication that activates customers is crucial in this. You help large business customers, consumers, and entrepreneurs to use energy smarter and more flexibly. This directly contributes to solutions for grid congestion, one of the biggest challenges of our time.
What you will do.
- You develop, implement, and evaluate marketing communication.
- You encourage customer groups (from large business customers to SMEs and consumers) to take action with impactful communication tools.
- You work closely with colleagues from Marketing and Product Marketing on initiatives that help customers organize their energy consumption smarter.
- You discuss approaches for electric charging and elaborate communication plans.
- You collaborate intensively with other grid operators, governments, and market parties on joint approaches.
- You share knowledge and coordinate actions in team meetings.
- You work closely with CX specialists, content managers, corporate communication, and other disciplines to reach customers through the right channel.
- You contribute ideas for new website content and provide input for campaigns.
Profile
- You are an entrepreneurial marketing communication advisor who easily connects with colleagues and stakeholders.
- You feel at home in a dynamic environment and know how to achieve results independently.
- You combine creativity with organizational sensitivity.
- You are continuously curious about how things can be improved.
- You are part of a team of communication professionals that helps customers navigate the changing energy system and encourages behavior that contributes to a future-proof energy system.
- The team is results-oriented, committed, and helps each other progress.
- You combine strategic thinking with practical execution and collaborate daily with various disciplines inside and outside the organization.
- The assignment is to temporarily replace a colleague for approximately five months.
- You will take over ongoing activities and contribute to various communication approaches.
What they ask
- Minimum of a demonstrable completed HBO (higher professional education) degree in communication.
- Minimum of 5 years of demonstrable work experience with marketing communication at a large organization.
- Proficient in the Dutch language (minimum C1 level) in word and writing.
- CV provided with references (name, function, and contact details of reference) or these can be provided upon request.
Wishes.
- Knowledge of and experience with AI.
- Experience with stakeholders / stakeholder management (Account Managers, legal affairs, other grid operators).
- Good planning skills.
- Sense of responsibility.
- Flexible attitude.
- Good communication skills.
- Results-oriented.
- Proactive.
- Good listening skills.
- Helicopter view.
- Advisory.
- If the candidate has previously worked within a similar organization, the reason for departure must be stated in the CV.
How to apply
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