Are you an experienced ICT Service Manager with a passion for Identity, Access & Security? Do you get energy from managing critical IT services, developing a strategic roadmap, and leading teams and stakeholders? Then this is a great challenge for you at an organization. As an ICT Identity & Access Service Manager, you are end-to-end responsible for the domain of identification and access management for employees and partners.
You ensure that the right people have access to the right systems and locations at the right time. You combine strategic insight with operational decisiveness and contribute to the further professionalization and renewal of the Identity & Access landscape.
What you do
Run & Continuous Improvement.
- You take ownership of the daily operations of your services.
- You monitor SLAs, performance, incidents, and problem management.
- You manage lifecycle management, upgrades, patching, EoL trajectories, risks, and compliance.
- You bear budget responsibility for your services.
- You identify improvement opportunities and translate business and technology trends into concrete actions.
- You manage and prioritize the backlog together with various stakeholders.
Strategy, Roadmap & Change.
- You contribute to the strategic roadmap for Identity & Access Management.
- You translate business needs and technological evolutions into concrete initiatives.
- You support business cases and help determine priorities.
- You lead projects from scope and planning to benefits and adoption.
- You work closely with enterprise and solution architects on integrations, APIs, and data-driven solutions.
Product Leadership & People.
- You work with multidisciplinary teams, different departments, and external partners.
- You lead and motivate your own team.
- You stimulate knowledge sharing and further develop expertise within the domain.
- You are an important ICT SPOC for stakeholders and user groups.
- You know how to create support and can communicate convincingly, even at C-level.
What they ask
- You have a master's degree or equivalent experience.
- You have at least 5 years of relevant experience in Identity & Access Management and/or complex, service-intensive environments.
- You are a natural people manager and know how to motivate teams.
- You have experience with product management, roadmap development, and project/program management.
- You possess strong communication, stakeholder management, and negotiation skills.
- You are strategically strong, but also like concrete results and hands-on solutions.
- Experience with SailPoint is a strong asset.
- You are proficient in Dutch or French, have a good passive knowledge of the other national language, and speak fluent English.
How to apply
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