Within a multi-vendor, outsourced IT environment, the Change Coordinator has operational control over the change process. You ensure that changes are fully prepared, reviewed, and provided with the necessary financial approval before being submitted for decision-making. You monitor progress, quality, and process agreements, follow up on actions, and coordinate with colleagues, suppliers, and other stakeholders. The technical execution of changes lies with the involved teams and suppliers.
As a Change Coordinator, you are the central link between suppliers, internal stakeholders, and the Change Manager. Through your coordination, changes can be implemented in a controlled, predictable manner with minimal impact on service delivery. You maintain an overview of ongoing changes, identify bottlenecks in a timely manner, and ensure effective collaboration between involved parties. This makes a significant contribution to stable and reliable ICT services.
What you do
Your activities focus on four main areas:
- Coordination and monitoring of changes.
- Alignment with suppliers regarding ongoing changes, risks, and progress.
- Point of contact and advisor for questions about changes and the change process.
- Preparation and support of Pre-CAB and CAB meetings.
Specifically, your tasks include:
- Coordinating and monitoring standard, non-standard, and emergency changes, including monitoring lead times, open actions, and the change calendar.
- Verifying that changes are fully elaborated and provided with the necessary assessments, reviews, approvals, and financial authorizations before being submitted for decision-making.
- Aligning with suppliers, internal specialists, and other stakeholders regarding planning, risks, dependencies, and progress, including changes involving multiple suppliers.
- Preparing Pre-CAB and CAB meetings and ensuring proper follow-up of decisions and actions. The chair role lies with the Change Manager.
- Acting as a point of contact for questions about changes and advising colleagues and stakeholders on the change process.
- Providing communication about planned changes and the expected impact for users and stakeholders.
- Managing standard changes, keeping change information up-to-date, including configuration items (CIs) and assets, and contributing to improvements in the change process.
What they ask Competencies:
- Planning and organizing
- Collaboration
- Accuracy
- Environmental awareness
- Results-orientation
Knowledge and experience:
- MBO+/HBO working and thinking level
- Experience in a coordinating role within ICT service delivery, IT service management, or administration.
- Knowledge of ITIL processes, preferably Change Management.
- Experience with collaboration in a governance organization.
- Experience with Facilitor, ServiceNow, or comparable service management tools.
Profile
As a Change Coordinator, you work within an ICT service delivery program on reliable and future-proof ICT services for a public organization. You collaborate closely with the Change Manager, Service Managers, Landscape Owners, architects, security specialists, functional administrators, project leaders, and other ICT colleagues. Additionally, you have extensive contact with suppliers who are responsible for the execution of changes within the multi-vendor environment.
You will join a team and work environment where collaboration, alignment, and knowledge sharing are central. We help each other, share knowledge, and are given space to contribute ideas for improvements. Together, we work on the further professionalization of ICT services, where job satisfaction, trust, and development are at least as important as results.
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