An international industrial company, recognized for the quality of its equipment and technical expertise, is looking for a Customer Service & SAV Officer. This organization daily supports its clients by offering high-performance solutions and a high-level after-sales service. You play a central role in processing requests, coordinating technical interventions, and administrative follow-up of files, while ensuring an impeccable customer experience.
What you do
- Receive and process incoming calls and emails, inform clients about products, services, sales conditions, ongoing files, and perform an initial filter for the technical team.
- Identify problems requiring intervention or telephone assistance.
- Prepare quotes and plan technical interventions for internal or external after-sales service partners.
- Enter breakdown or maintenance files into the company software, ensure their follow-up from request reception to invoicing, while ensuring customer satisfaction.
- Work jointly with the technical department, spare parts department, production, R&D department, and commercial department.
- Know and update client contracts as well as contracts with after-sales service partners, and update client/supplier databases in the ERP system.
- Participate in drafting after-sales service procedures and organizing training for technical partners.
- Participate in managing the return of machines to the factory.
Profile
- You have between 3 and 5 years of professional experience in an after-sales service assistant or customer service role.
- You are fluent in French, German, and English, both written and oral.
- You are able to manage several files in parallel with varying degrees of urgency.
- You have a positive attitude and can manage the pressure of emergencies while maintaining a smile.
- You are pragmatic, possess good analytical skills, and are solution-oriented.
- You are capable of autonomy while demonstrating team spirit.
- You find passion in your work and like to be 100% involved.
- You have an entrepreneurial spirit to continuously improve service quality.
- You are not afraid to familiarize yourself with the technical aspects of products to be an effective link between clients and internal teams.
- You master classic Microsoft Office tools and already have successful initial experience with an ERP system.
How to apply
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