As a Junior ICT Helpdesk Employee, you play an important role in helping customers as quickly and effectively as possible, including personnel on missions or colleagues in the office. The mission is to ensure a safe country. The activities are carried out within the Service Desk of a government organization, part of a larger IT department. This IT department is the point of contact for information provision needs, user support requests, reporting disruptions, and security issues related to the services provided.
The department monitors the availability, integrity, and exclusivity of IT services 24/7, and monitors and mitigates the cybersecurity of networks and systems. This plays a crucial role in guaranteeing the business continuity of the government organization and its chain partners. The Service Desk is the point of contact for user questions and reporting disruptions in the field of IV and IT services, and the single point of contact for IT needs.
What you do
- Provide 24/7 user support as a skilled helpdesk.
- Handle 1st and 2nd line incidents for unclassified IV and IT services, aiming for a direct solution in a single call.
- Be the first point of contact via phone and email for simple ICT-related questions and disruptions.
- Accurately register all activities.
- Intake of requirement specifications and management of their realization.
- Assess IT needs for completeness, clarity, authorization, and set up administration.
- Monitor and register all IV needs across the entire chain for progress, including communication with the requester.
- Monitor and register complaints, including communication with the customer.
- Opportunity for advancement to the position of ICT Helpdesk Employee through internal and external training programs.
What they ask
- Minimum MBO 3 diploma in a knowledge area related to Informatics, Computer Engineering, or Telecommunications.
- ITIL and/or Microsoft certificates are a plus.
- Customer-friendly and customer-oriented.
- Accurate.
- Stress-resistant.
- Proficient in communication and excellent command of the Dutch language.
- Good collaboration skills.
- Affinity with ICT and a desire to grow.
Practical
- A security screening is part of the selection procedure.
- A reference check and assessment may be part of the selection procedure.
- You must originate from a country within the European Economic Area, or possess a combined permit for residence and work (GVVA).
How to apply
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