Within functional management, the demand for support and guidance for changes in the application landscape is increasing. This is because a government organization is heavily investing in information-driven work and re-tendering or implementing multiple core applications. This temporarily creates an increased need for capacity and expertise within the Functional Management team.
This need is related to ongoing change and implementation trajectories and aims to realize and secure the intended improvements, so that the existing management organization can independently manage and further develop them after the completion of the trajectories.
What you will do.
- Analyze, assess, and prioritize user questions
- Coordinate and manage support from suppliers
- Handle incidents and change requests
- Support implementation and improvement trajectories
- Contribute to the further professionalization of functional management
- Ensure a good connection between users, processes
- Document acquired knowledge and agreements made
Profile
We are looking for an all-round Functional Manager who can quickly find their way within a complex organization and can be deployed as a 'flying keeper' where the need is greatest. You will support the organization during this period of change and development and ensure a good transfer of knowledge, working methods, and results to the management organization.
You can operate independently, quickly create an overview, easily switch between different applications and stakeholders, and are able to effectively address both operational issues and more complex management and implementation issues.
What they ask
- Minimum of 3 years demonstrable work experience as a Functional Manager within an organization with a complex application landscape
- Demonstrable work experience with analyzing, prioritizing, and handling user questions, incidents, and changes within a management organization
- Demonstrable knowledge and work experience with the following knowledge areas:
- Microsoft 365
- SharePoint
- Power Automate and/or PowerShell
- RBAC (role and rights management)
- Connections and APIs
- SQL
- Enterprise Service Management tooling
Wishes.
- Demonstrable work experience with functional management of multiple applications, supplier steering, connections, and integrations within a complex IT environment
- Demonstrable work experience with analyzing incidents and user questions, prioritizing, supplier management, and realizing structural solutions
- Demonstrable work experience as a Functional Manager within a municipality, government organization, or other public organization
- Demonstrable work experience with Microsoft 365, SharePoint, Power Automate, PowerShell, and automating management processes
Competencies.
- Strong analytical skills
- Solution-oriented
- Independent
- Self-starter
- Collaboration-oriented
- Communication skills (listening skills; thoroughly understanding stakeholders' needs and concerns and communicating clearly and firmly; with a balance between empathy and assertiveness)
How to apply
View the full assignment text and application details once your tailored application is ready.
Order a tailored application to view the full assignment and application details.
More context, less searching.
You get enough context to judge whether this job is relevant. The full brief, client details and next steps stay available inside the app.