Process Manager Youth & Family

• Provide independent process management, working from the best interest of the child and family, and being multi-partial in collaboration with all involved parties.
• Bring parties together: young people, parents, referrers, care providers, municipalities, and any other involved parties.
• Facilitate, when necessary, the creation of a shared analysis, common goals, and a concrete plan of action.
• Steer planning and implementation: monitor progress, hold parties accountable for their responsibilities, and remain involved until the goal is achieved.
• Apply pressure and escalate if things get stuck, by approaching management or the board to initiate movement.
• Support the case manager and strengthen their role/position, often ensuring the process leads to an integrated approach.
• Utilize the expertise, experience, and network of fellow process managers and other resources.
• Play an active role in mutual and joint intervision and identify recurring patterns and analyses.
• Evaluate during and after what went well and what could be improved, to enhance youth care.

Attitude.

• Does not accept that a child falls through the cracks and prioritizes the child's best interest.
• Has a rebellious 'it-can-be-done' mentality, believing there is a solution even when no one else sees it or procedures hinder it.
• Can handle tension and emotional burden, reflects and acts accordingly, even if it means consciously letting tension build.
• Remains calm when everyone else is panicking.
• Is flexible and resilient to restart the process after an unexpected shock.
• Can balance personal action and directing others.

Skills.

• Position yourself, manage expectations, and guard your role.
• Empathize with, weigh, and bridge different interests and visions.
• Think in possibilities and solutions, even when obstacles are significant.
• Lead in a complex field without taking over the role of the case manager.
• Make decisions when necessary, despite doubt or incomplete information.
• Apply pressure and escalate when needed.
• Translate patterns into policy advice.

What they ask

• Minimum of 5 years of recent experience as a process manager in complex youth care cases involving multiple actors.
• Minimum of 7 years of recent experience in youth care.
• Minimum of 5 years of recent experience with a complex target group: behavioral disorders and comorbidity with psychiatric problems, including young people with a high forensic profile, addiction, severe problems related to 'loverboys', suicidality, sexually transgressive behavior, eating disorders, externalizing behavioral problems, and autism spectrum disorders combined with severe behavioral problems.

Preferences.

• Broad experience with youth care partners in the region: care providers (closed and open residential, outpatient), certified institutions, Safe Home, Council for Child Protection, local teams, youth regions, and municipalities.
• Experience with forms of youth requests for help, escalation models, highly specialized and/or judicial youth care or juvenile justice institutions.
• Knowledge and insight into the financing of youth care by municipalities and experience with official decision-making.
• A personal history that drives you.