As an Income Client Manager, you are responsible for a versatile and socially relevant set of tasks within the social domain of a government organization. You manage your own caseload and conduct discussions with residents about their opportunities, rights, and obligations within the Participation Act (Participatiewet) and IOAW. You carefully assess applications, conduct intake interviews with a gatekeeper, and process mutations and legality reassessments.
In doing so, you make an important contribution to lawful, diligent, and client-oriented service provision for residents.
What you do
- Conduct intake interviews with residents and benefit recipients
- Process applications within the Participation Act (Participatiewet) and IOAW
- Process applications for study allowance, individual income allowance, and special social assistance
- Manage your own caseload, including mutations and legality reassessments
- Independently and carefully process applications
- Conduct discussions with residents about participation opportunities
- Collaborate with colleagues within the social domain and with external partners
- Coordinate with the Care and Income counter, benefits administration, and the quality and debt assistance department
- Participate in internal and external consultations
What they ask
- Demonstrably completed social legal services, law, social work, and/or directly comparable education at a minimum HBO bachelor level
- Demonstrable work experience with the Participation Act (Participatiewet) and/or IOAW
- Minimum of 5 years of demonstrable work experience in the role of income client manager and/or a comparable function within the social domain
- Demonstrable work experience within a municipal and/or comparable government organization
Preferences.
- Willingness to perform duties entirely in the office
- Demonstrable work experience with independently managing a caseload, including mutations and legality reassessments
- Demonstrable work experience with assessing applications such as special social assistance, study allowance, and/or individual income allowance
- Demonstrable work experience with conducting discussions with residents about participation and opportunities within the social domain
- Demonstrable work experience with collaboration with chain partners within the social domain
- Demonstrable knowledge of the Participation Act in Balance
Profile
- Analytical ability
- Judgment
- Communication skills
- Collaboration
- Results-oriented
- Accuracy
- Independence
- Customer focus
Practical
- A Certificate of Conduct (VOG) is required.
- The candidate must use their own equipment (BYOD) for the execution of the assignment.
- The candidate must use their own phone for the execution of the assignment.
How to apply
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