An ambitious housing corporation is constantly evolving. The organization has short lines of communication and a flat structure. They offer affordable and good housing to residents and contribute to a pleasant home for them. They do this by committing to a good, safe, and social living environment. The organization cares deeply for its tenants and contributes to a stronger community.
Over the past 3 years, the organization has made significant strides in contract management and process improvement within daily maintenance, including both repair and mutation maintenance. The main goal is tenant satisfaction. To achieve this, they collaborate with partners within a co-making contract. These developments require internal monitoring for continuous improvement.
What you do
- Functionally lead four supervisors and support them with complex technical issues.
- Further develop and optimize maintenance processes together with fixed co-makers.
- Monitor the budget for daily maintenance and report on it to the area manager.
- Assess the execution of maintenance against policy and complex management plans, and monitor the performance of maintenance partners.
- Guide disputes with tenants (e.g., via the Rent Commission and Disputes Advisory Committee).
- Work closely with other departments within the organization.
Profile
We are looking for someone with a passion for daily maintenance who prioritizes tenants. Someone who is enthusiastic about results-oriented work, monitoring goals, and the daily management of processes, and who shapes all of this together with the team.
- Be digitally skilled and optimally utilize data and systems.
- Effortlessly translate insights into steering information and involve the team in this.
- Possess strong organizational skills to naturally guide and lead.
- Understand team dynamics and be able to manage a group with different personalities, preferably with demonstrable coaching and leadership experience.
- Take an active role within the area team and work closely with the senior living environment and the manager.
- Have completed a higher professional education (HBO) in a construction or technical field.
- Possess extensive experience within the field (preferably with a housing corporation) and in a guiding, directing role.
- Show initiative, enthuse colleagues and partners, and fulfill a connecting role between departments.
- Participate in the on-call and standby service once every 6 weeks.
How to apply
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