Blood Collection Coordinator

• Responsible for the entire process of collecting blood and blood components from donors, including screening, collection, guidance, and providing (medical) aftercare.
• Coordinate daily activities and serve as the point of contact for employees at the location. The balance between specialized and coordinating tasks is equal.
• Roster management: create rosters with planners, taking into account employee availability and preferences, and ensuring hours are met. Quickly adapt to unexpected disruptions (e.g., illness, last-minute changes).
• Team coordination: functionally lead a team of approximately 35 employees, ensure fair workload distribution, promote collaboration, inspire and motivate, and make decisions.
• Collaboration: work closely with the location manager and senior donor physician, supporting them in developing location plans, learning objectives, development points, and the evaluation cycle.
• Handling (donor) complaints: serve as the point of contact for donors and other departments of the organization, professionally and empathetically resolving complaints, listening to concerns, taking responsibility, and collaborating with other departments for quick and effective solutions. Ultimately, ensure a positive donor experience and donor retention.

What they ask

• Minimum MBO4 (Dutch vocational education level 4) working and thinking level. A medical background is a plus.
• Ability to guide and motivate a team to achieve goals.
• Proven leadership qualities.
• Experience in creating and managing rosters is a plus.
• A proactive and solution-oriented attitude.
• Excellent communication and organizational skills.
• Dares to make decisions and takes responsibility.
• Ability to multitask effectively and prioritize.
• Technical insight regarding equipment and materials.
• Good computer skills (Word, Excel, Outlook, Teams).

• A varied and independent job within a unique organization that combines medical, pharmaceutical, and scientific knowledge.
• A 1-year contract, with the intention of conversion to a permanent contract.
• Irregularity allowance of 40% after 6:00 PM and 50% on Saturdays.
• 8.33% year-end bonus and 8.33% holiday pay, flexibly available.
• 201 leave hours for a full-time (36-hour) employment.
• Generous travel allowance from the first kilometer.
• Every 3 years, €2,000 development budget for professional ambitions.
• Development trajectory for management and coaching skills.
• Flexible working hours.
• Collective agreements with various insurers.
• Multiple-choice system for composing individual employment conditions.
• Pension accrual with the Healthcare and Welfare Pension Fund, with the organization contributing 65%.
• A pre-employment screening is part of the procedure.