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Agile Coach

UtrechtHybrid36 hours/week<3months

As an agile coach, you will work on various transition assignments within the Information Provision (IV) department of a government organization.

These transition assignments stem from the organization's IV strategy, which includes implementing value chains in the coming years.
Your primary focus will be on the setup and working method of the scaling agile transition, with a specific focus on the Service Delivery area.
You will work closely with the organization and its management, providing direction to the setup and transition with authority and expertise.
You will be both a strategic guide and a pragmatic mentor.
You will work for a value chain focused on public safety and service delivery.
Here, you will collaborate with multidisciplinary teams and management on IV solutions that directly contribute to better and smarter contact with citizens.
The organization is building a digital-first service concept, ranging from innovative service desks and self-service on a digital platform to video calling and uniform digital intake.
You will contribute to the realization of capabilities such as digital query guidance, channel and process management, knowledge management, and a 360° customer view.
This improves the quality of intake and follow-up, increases 'first-time-right', and reduces workload, so that citizens are helped faster, clearer, and with more confidence, both digitally and physically.

What you will do.

Guide the successful setup and launch of two brand-new Agile Release Trains (ARTs) within the Service Delivery area.
Coach a new Release Train Engineer (RTE) who is ambitious but lacks experience, shaping them into the pivot of the train.
Product leadership: Elevate product managers and product owners to a higher level, teaching them how to strategically manage the backlog, how they relate to the portfolio level, and how to effectively 'slice' backlog items from the portfolio through interactive workshops.
Predictability & culture: Anchor the Agile mindset in the teams, drive metrics that matter, work towards a predictable cadence (in terms of feature points per PI), and introduce and facilitate WSJF (Weighted Shortest Job First) at the feature level.
The goal is to enable the new roles to perform their tasks independently as quickly as possible by applying AAA (Act, Assist, Answer), and then to guide other ARTs.

Profile

You are an exceptional agile coach, excelling in organizations with complex structures and significant interests.
You are organizationally sensitive, have perseverance, but never lose sight of the result.
You have previous experience in a similar role as an agile coach or SAFe practice consultant within large IV organizations.
You know how to connect your knowledge and skills with the operational context of the organization, business operations, and other disciplines within the Information Provision department.
You oversee the whole, place issues in a broader context, and focus on the long-term objectives of the organization.
You are able to apply a multi-faceted approach and switch depending on the context and dynamics.
You are aware of the power dynamics and your own position, and know how to use your influence appropriately.
You possess execution power, enabling you to achieve effective results in a complex and dynamic environment.
You can convey complex subject matter clearly and understandably – verbally, in writing, and visually – tailored to the target audience and situation.
Stakeholder management is your second nature, and you possess a high degree of political-administrative sensitivity.
You are a mentor par excellence: you excel at transferring knowledge, dare to provide constructive feedback, and inspire people through natural authority and enthusiasm.

What they ask for.

HBO (bachelor) working and thinking level; preferably in business administration, change management, organizational studies, organizational psychology, or similar.
Understanding of the dynamics of software development, CI/CD pipelines, and architectural issues.
More than 5 years of demonstrable experience with large-scale Agile transformations (SAFe) within IV organizations, preferably in a complex political-administrative environment and multi-chain context.
Proven experience launching ARTs multiple times and successfully coaching and maturing roles such as RTE, PM, and PO.
Methodologically strong: methods and frameworks such as Kanban, Kaizen, WSJF, PI planning, feature-point-driven forecasting, and slicing techniques are your daily tools.
Excellent verbal and written communication skills, combined with the ability to make complex subject matter accessible to different target groups.
Excellent influencing skills and the ability to motivate people.

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