As a Support Officer Weblectures & Examination at a public educational institution, you ensure that digital exams and weblectures (recordings and livestreams) run safely, reliably, and smoothly. You are the stable factor behind the scenes who helps lecturers, invigilators, and students move forward at the right moment. You will contribute to the continuity and quality of two pillars of education: weblectures and digital examination.
What you will do.
- Preparing and supporting weblectures: setting up recordings and livestreams, scheduling them, checking links with timetables and the digital learning environment, and checking equipment in lecture halls.
- Testing and configuring cameras and encoders in the event of room changes or hardware problems.
- Being on standby during lectures and providing second-line support to student assistants in the event of technical faults.
- Supporting digital exams: point of contact for invigilators and lecturers, quickly resolving login problems, frozen tests, and network and peripheral equipment issues.
- Escalating to ICT or functional management and monitoring progress.
- Service desk and incident handling: recording, analyzing, and resolving reports received by phone, email, portal, or in person.
- Monitoring agreed response times during peak and exam periods, and carefully documenting solutions.
- Documentation, instruction, and knowledge sharing: drawing up clear manuals, checklists, and FAQs for invigilators, lecturers, and students.
- Giving brief instructions and demonstrations, and contributing to the support team’s internal knowledge base.
- Quality, security, and privacy: working according to procedures for exam security, fraud prevention, and privacy (GDPR).
- Early identification of any situations that could undermine the reliability of exams or the confidentiality of data.
Profile
- Completed MBO level 4+ or HBO degree, or demonstrably equivalent professional and intellectual ability.
- At least two years of experience in an IT service desk or AV support role.
- Demonstrable professional experience with Windows and Mac environments, networks, and AV equipment.
- Proficiency in Dutch at CEFR level C1.
- Experience automating repetitive tasks using Python, PowerShell, or similar scripting or low-code tools would be a strong advantage.
- Experience operating and/or configuring AV and broadcast hardware, such as encoders, IP cameras, and associated management software would be a strong advantage.
- Communication in English at CEFR level B2.
Practical
- Willingness to occasionally work outside regular office hours, such as for early exams and evening lectures.
How to apply
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