Solution architect service management

A government organization is in transition towards service-oriented working (SGW), Enterprise Service Management (ESM), and a more mature SIAM operating model. To support this, an experienced solution architect is needed to guide the future design of service delivery and connect strategy, processes, data, information provision, and technology. The architect supports the further development of service delivery, SIAM, ESM, and CMDB/CSDM, and designs solution directions for complex change initiatives.

A significant emphasis is placed on integration issues between internal teams, suppliers, processes, and systems. The architect also ensures coherence between architectural frameworks, governance, service delivery, and the implementation of new ITIL processes. The assignment explicitly focuses on designing the SIAM solution and guiding the further setup of the service management landscape.

The architect acts as a sparring partner for management, product owners, architects, and teams, and actively contributes to the development of future-proof service delivery.

What you will do.

• Develop architectural principles for service management and service delivery, taking into account strategic organizational objectives.
• Support the further development of Service-Oriented Working (SGW), including corresponding designs for solution directions of ESM and SIAM issues.
• Support implementations of new ITIL processes and advise on the setup and continuous development of ServiceNow.
• Monitor coherence between processes, information objects, data, and applications, including advising on data quality, ownership, and governance between internal and external parties.
• Further develop CMDB/CSDM as a foundation for service delivery within Service Management, as well as design integrations between tooling, systems, and API links with internal and external suppliers.
• Act as a sparring partner for management, product owners, and promote architecture-aware working within teams, including supporting decision-making around service delivery, SIAM, and ESM.
• Coordinate with Enterprise Architects and other architects to ensure adherence to architectural standards and guidelines.

What they ask

• Fluent command of the Dutch language, both spoken and written.
• HBO+/WO (higher professional education/university) working and thinking level.
• Minimum 3 years of experience with ServiceNow or a comparable enterprise ITSM platform.
• Minimum 3 years of demonstrable work experience with at least 3 of the 4 following components: Integration architecture, API architecture, System integrations, Supplier integrations.
• Minimum 3 years of demonstrable experience with CMDB and CSDM issues within a complex enterprise environment.
• TOGAF certification or a demonstrably comparable architectural certification.
• Minimum 5 years of experience with Agile and DevOps organizations.
• Minimum 5 years of demonstrable work experience within Service Management environments where the following topics were demonstrably part of the activities: ITIL, Service Management, Enterprise Service Management (ESM), Service Integration And Management (SIAM), Process Architecture, Information Modeling.
• Minimum 5 years of demonstrable experience as a solution architect or comparable architectural role, gained within complex multi-vendor IT environments, where work was done with multiple suppliers, application landscapes, and chain integrations.

Wishes.

• Demonstrable experience as a solution architect within SIAM and ESM transformation(s).
• Demonstrable experience with CMDB/CSDM, Integration architecture, API design, Supplier integrations.
• Demonstrable experience within complex multi-vendor service-oriented environments with comparable Service Management organizations.