Functional Administrator

You contribute to a reliable, agile, and future-oriented information provision for a government organization. You ensure that IT products and services optimally meet the needs of the organization. You work in an environment where continuity, security, and availability of information provision are of great importance.

What you will do.

• Structure and analyze user needs.
• Translate user needs into concrete and high-quality solutions.
• Act as a connecting link between users, Product Owner, development teams, technical administrators, and suppliers.
• Ensure that IT products and services function well daily and continue to meet organizational needs.
• Handle user questions and incidents, analyze bottlenecks.
• Translate wishes into clear requirements, user stories, and practical solutions.
• Contribute to the backlog, establish acceptance criteria, and participate in Agile/SAFe activities.
• Test new functionalities, organize user acceptance tests, and translate feedback into improvements.
• Contribute to lifecycle management, releases, security, and continuous improvement.
• Ensure that products, documentation, and processes remain in order.
• Work closely with colleagues, users, and suppliers.
• Be willing to assist outside office hours when necessary.

What they ask

• Completed HBO (higher professional education) or MBO-4 (intermediate vocational education level 4) combined with HBO working and thinking level (demonstrable through relevant work experience and/or an assessment).
• Education preferably focused on ICT, engineering, (technical) business administration, or a comparable field.
• Minimum of three years of demonstrable experience as a functional administrator or in a similar role.
• Knowledge and experience with managing applications and/or IT services.
• Knowledge and experience with handling incidents, user questions, and requests.
• Knowledge and experience with managing, testing, implementing, and releasing software.
• Knowledge and experience with lifecycle management of applications and software.
• Experience with performing and guiding user acceptance tests (UAT).
• Experience with supporting key users and maintaining contact with users.
• Knowledge and experience with drafting a functional design, requirements, recording, and keeping information and documentation up-to-date.
• Demonstrable knowledge and experience with service management and administration tooling, such as Jira and ServiceNow.
• Knowledge of cybersecurity and experience with digitally securing IT products and/or services. A relevant cybersecurity certification is a plus.
• Knowledge and experience with the Tridion application as a CMS or similar product.
• Knowledge of AVG (GDPR) and DPIA and the ability to apply them within functional administration.
• Knowledge and experience with Agile working and relevant management and service management methodologies, such as TMAP, Agile/SAFe, BiSL and ITIL.
• Knowledge of AI applications and cloud solutions is a plus.