IT Support Engineer

• Provide 1st and 2nd line technical support, resolving incidents and service requests within agreed service levels.
• Support and administer a hybrid Microsoft infrastructure, including on-premises Windows Server environments, Microsoft Azure services, and virtualized platforms.
• Install, configure, maintain, and troubleshoot end-user devices, such as desktops, laptops, thin clients, barcode scanners, handheld scanners, multifunction printers, label printers, and associated peripherals.
• Perform user lifecycle administration, including onboarding, offboarding, account provisioning, password management, and IMAC activities.
• Administer Active Directory and Azure Active Directory (Microsoft Entra ID) for appropriate user access and identity management.
• Manage and support Microsoft 365 services, including Exchange Online, Microsoft Teams, SharePoint Online, Office 365, Microsoft Intune, and Azure Active Directory.
• Deploy, configure, and manage End Point devices using Microsoft Intune, including policy deployment, application management, and device compliance.
• Administer printer infrastructure and industrial label printers.
• Manage file permissions and access control through Active Directory security groups and Distributed File System (DFS).
• Coordinate desktop, laptop, and thin client refresh programs, including hardware replacement, imaging, deployment, and migration to Windows 11.
• Support infrastructure and business improvement projects, assisting with planning, implementation, testing, and post-deployment support.
• Assist with the migration of legacy on-premises SharePoint and DFS file storage to SharePoint Online and Microsoft Teams.
• Monitor and maintain IT systems for optimal performance, security, and availability.
• Liaise with third-party vendors and internal stakeholders to resolve technical issues and deliver IT services effectively.
• Contribute to the continuous improvement of IT Service Management processes in accordance with ITIL best practices.
• Create, review, and maintain technical documentation, knowledge base articles, and standard operating procedures.

What they ask

• Experience with 1st and 2nd line technical support.
• Knowledge of hybrid Microsoft infrastructures.
• Experience with:
• Cloud & Identity: Microsoft Azure, Microsoft Entra ID (Azure Active Directory), Microsoft 365, Office 365
• Messaging & Collaboration: Exchange Online, Microsoft Teams, SharePoint Online
• End Point Management: Microsoft Intune, Windows 10, Windows 11
• Infrastructure: Windows Server, Active Directory, Distributed File System (DFS), Virtual Machines (VMware/Hyper-V)
• Hardware: Desktop PCs, Laptops, Thin Clients, Barcode Scanners, Handheld Scanners, Multifunction Printers, Industrial Label Printers, Peripheral Devices
• IT Service Management: ITIL, Incident Management, Request Fulfilment, Service Desk Operations, Knowledge Management
• Administration: User Provisioning, IMAC, Access Control, Printer Management, Hardware Lifecycle Management, Technical Documentation

• Senior level.
• Fluent in Dutch and English.

• Deliver high-quality 1st and 2nd line technical support to end users.
• Maintain the availability, performance, and security of hybrid Microsoft infrastructure and end-user computing services.
• Successfully support hardware refresh initiatives and Windows 11 deployment projects.
• Contribute to the successful migration of on-premises collaboration and file storage platforms to Microsoft 365 services.
• Improve Service Desk efficiency through ITIL-aligned processes, standardized documentation, and comprehensive knowledge management.
• Ensure reliable operation of business-critical IT systems and support continuous improvement initiatives.