You will become an IT Helpdesk Employee at the service desk of a national government organization. You play an important role in quickly and effectively helping customers, including personnel on missions and colleagues in the office, with the mission of "ensuring a safe country". The activities are carried out within the service desk of the IT Continuity Center department, which is organizationally part of an information provision command, falling under a material & IT command.
What you do
- First point of contact via phone and email for simple ICT-related questions and disruptions.
- Accurate registration of all activities.
- Provide 24/7 user support.
- Handle 1st and 2nd line incidents, aiming for direct resolution in one call.
- Intake of IT needs, assessing completeness, clarity, and authorization.
- Set up the administration of all IT needs.
- Monitoring and registration of the progress of all information provision needs across the entire chain, including communication to the requester.
- Monitoring and registration of complaints, including communication to the customer.
What they ask
- Minimum MBO 3 diploma in an Informatics, Computer Technology, or Telecommunications related field.
- Customer-friendly and customer-oriented.
- Accurate.
- Stress-resistant.
- Communicatively skilled and excellent command of the Dutch language.
- Good collaboration skills.
- Affinity with ICT and a desire to grow.
Wishes.
- ITIL and/or Microsoft certificates are a plus.
Practical
- Opportunity for advancement to the position of IT Helpdesk Employee through internal and external training programs.
- Accumulation of 16.33% of gross salary in an Individual Choice Budget for extra leave hours or fiscal purposes.
- Pension scheme with a well-known pension fund.
- Monthly allowance for commuting or public transport subscription with unlimited travel.
- Various leave arrangements, such as 75% paid parental leave, and flexible working hours.
- Possibility of working from home with compensation for home working days and home office setup.
- A security screening is part of the selection procedure.
- A reference check and assessment may be part of the selection procedure.
- You must be from a country within the European Economic Area or possess a combined permit for residence and work (GVVA).
How to apply
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