Income Client Manager

• Process applications for general social assistance, special social assistance, and minimum income schemes.
• Assess data, request additional information if necessary, and determine if residents meet the conditions.
• Investigate the financial and personal situation of residents to determine the right to income support and its amount.
• Conduct reassessments of the legality of ongoing benefits.
• Evaluate changes in income, assets, or family situation and determine their implications for the right to social assistance.
• Handle situations where too much or undue social assistance has been provided and arrange the necessary steps for recovery.
• Conduct interviews with residents to clarify their situation, support needs, and financial circumstances.
• Explain applicable rights and obligations and the information required for assessment.
• Prepare reports and decisions substantiating the assessment, applicable rules, and the decision made.
• Keep client files and data up-to-date and signal when additional assessment or action is needed.
• Coordinate with colleagues from reintegration, debt counseling, neighborhood teams, and specialist teams.

What they ask

• A completed HBO (higher professional education) degree in a relevant field.
• Minimum of 3 years of experience as an all-round Income Client Manager, having independently processed applications for social assistance and other income schemes.
• Knowledge of the Participation Act (Participatiewet) and its application to applications, reassessments, legality assessments, and recoveries.
• Knowledge of the General Administrative Law Act (Algemene wet bestuursrecht - Awb) for careful preparation, motivation, and recording of decisions.
• Experience in drafting reports and decisions based on your own assessment of a file.
• Experience with Suite 4 and the digital processing and maintenance of client data and files.
• A valid Certificate of Conduct (VOG) is mandatory for every placement.

Preferences.

• Experience with MS365 and Teams.