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HainautHybridHours negotiable<3months
The RUN Team Lead is responsible for the operational organization of maintaining the operational conditions of an organization's audiovisual services. They coordinate RUN technicians and ensure the follow-up of incidents, maintenance, stocks, warranties, and documentation. The scope includes:
- 688 standard audiovisual spaces
- 90 specific audiovisual spaces
- 52 dynamic display players
- 14 Apple TVs
- Multiple sites
What you will do.
- Lead the MCO team
- Organize task distribution
- Monitor SLA compliance
- Supervise incidents and escalations
- Organize preventive and corrective maintenance
- Supervise morning checks
- Manage changes and updates
- Monitor patches and upgrades for MTRs
- Manage warranties and manufacturer RMAs
- Monitor spare parts stock
- Supervise CMDB updates
- Monitor dynamic display equipment
- Monitor the Apple TV service or its equivalent
- Organize RUN technical committees
- Produce monthly reports
- Lead REX (Return on Experience)
- Control the quality of the knowledge base
- Propose process improvements
- Coordinate with the RUN team in Belgium
- Contribute to the One Team organization
What they ask for.
- Experience in leading an audiovisual MCO activity
- Proficiency in N2 audiovisual support
- Proficiency in incident and problem management
- Knowledge of MTR environments
- Knowledge of Teams Admin Center, Intune
- Knowledge of manufacturer portals
- Ability to lead preventive and corrective maintenance
- Ability to manage stocks and replacement equipment
- Knowledge of IP networks
- Experience with SLA and KPI reporting
- Ability to manage a relationship with N3 experts
Desired skills.
- Crestron, Extron, Dante, NDI
- Sony Platform, Poly HP, Jabra+, Lenovo ThinkSmart
- Jamf Pro
- Centoview
- Experience in international coordination
- ITIL certification
Profile
- Minimum 7 years of experience in audiovisual, senior profile
- Minimum 3 years of experience in team or MCO activity management
- Technical and operational reference point
- Strong arbitration and escalation capability
Practical
Expected methodology:
- N2 support organization
- Incident prioritization approach
- Maintenance management method
- Stock and spare parts management
- Patching and upgrades organization
- Reporting model
- Coordination method with an N3 level
Languages:
- Professional English
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