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BrusselsHybridHours negotiable<3months
For a public sector organization, a Content Designer is sought for a long-term assignment. The role involves designing and optimizing conversational journeys for AI solutions, ensuring a consistent, accessible, and effective user experience. Collaboration with multidisciplinary teams is essential for defining content strategies and improving user interactions.
What you will do.
- Design dialogues, content, and conversational journeys for chatbots and AI assistants.
- Define tone of voice, content strategy, and user experience (UX) guidelines.
- Collaborate closely with AI, development, architecture, and business teams to deliver high-quality conversational experiences using tools such as Botpress, Voiceflow, and Rasa.
- Analyze user feedback and continuously improve conversational journeys based on insights and best practices.
- Produce documentation, recommendations, and reports to support the design and governance of AI solutions.
- Participate in testing activities, governance processes, and Agile ceremonies while promoting Agile best practices.
Profile
- Bachelor's degree or equivalent professional experience.
- Proven experience in chatbot, AI, UX, and Content Design projects.
- Good knowledge of conversational AI, Natural Language Processing (NLP), and Prompt Engineering.
- Understanding of UX principles, WCAG accessibility standards, information architecture, and content strategy.
- Experience with Botpress, Voiceflow, Rasa, and Agile/Scrum methodologies.
- Strong communication (English with Dutch and/or French), analytical, and writing skills.
How to apply
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