An IT consulting company is looking for an experienced IT Service Desk professional to join an IT support team as a backup service consultant. The role focuses on 1st and 2nd line IT support, including call and email intake, ticket creation and follow-up, troubleshooting, user support, and execution of technical actions based on established processes and checklists.
The consultant will support the offices and contribute to maintaining reliable and efficient IT services in a critical energy infrastructure environment.
What you do
- Provide 1st and 2nd line IT support to end users
- Handle incoming IT support requests through calls and emails
- Create, update, and follow up tickets in the Helpdesk ticketing tool
- Troubleshoot Windows 10/11 configuration and technical issues
- Support Microsoft Office 365 and standard business applications
- Manage users and access through Active Directory
- Perform hardware staging and support PCs, printers
- Troubleshoot basic network, Wi-Fi, VPN, and TCP/IP-related issues
- Support VoIP, videoconferencing, and meeting-room technology
- Execute technical actions according to established processes and checklists
- Follow IT procedures and ensure proper documentation
- Take ownership of incidents and provide solution-oriented support
What they ask
- 5+ years of experience with Windows 10/11 configuration and troubleshooting
- Good knowledge of Microsoft Office 365
- Experience with Active Directory and user management
- Relevant IT education or equivalent professional experience
- Excellent communication skills in Dutch and French, with working knowledge of English
- ITIL knowledge and certification
- Experience with TCP/IP, VLAN, Wi-Fi, PoE, and 802.1x
- Basic knowledge of VPN and IT network topology
- Basic hardware knowledge including PCs, printers
- Experience with Helpdesk ticketing tools
- Good knowledge of technical troubleshooting and user support
- Strong Dutch and French communication skills, with working knowledge of English
- Valid driving license and access to a car
- Autonomous, flexible, proactive, and client-oriented approach
Nice-to-Have.
- Knowledge of MS Visio and Adobe products
- Basic DOS command knowledge
- Basic VoIP knowledge
- Videoconferencing support
- Meeting-room/domotics support
- Smartphone and GPRS troubleshooting
- VMware and software virtualization knowledge
How to apply
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