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North HollandOn site3 hours/week<3months
An organization supports airline passengers in claiming compensation for delayed or canceled flights.
- The network is expanding and looking for on-call passenger support and flyer distributors at the airport.
- This is a non-sales role focused purely on information sharing, passenger support, and professional representation.
What you do
- Respond on short notice when a significant flight disruption occurs (e.g., delays exceeding 3 hours).
- Travel to the airport arrivals area when notified.
- Distribute informational flyers to passengers of the affected flight.
- Explain how the organization can assist them.
- Communicate with passengers in a friendly, calm, and professional manner.
- No airport security clearance is required for this role.
Profile
- Residence in the city or the surrounding area.
- Good Dutch language skills (minimum B2 level).
- English or additional languages are a strong advantage.
- Reliable, punctual, and comfortable interacting with the public in a professional manner.
Practical
- High flexibility: a completely flexible schedule based on flight disruption events.
- Work only when incidents occur and you are available.
- Compensation per assignment.
- Full expense reimbursement for additional costs such as fuel, parking fees, or public transportation tickets.
- Opportunity for additional performance-based bonuses and long-term collaboration with increased responsibilities.
How to apply
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