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Customer Service Employee

HainautHybrid36 hours/week<3months

This role combines administrative management with commercial support within a stable industrial organization. You will be the primary point of contact for clients, ensuring smooth communication.

What you do

  • Ensure fluid communication with existing and potential clients, answer their questions, and work directly with Account Managers.
  • Receive requests, analyze needs, process data, and quickly encode accurate quotes.
  • Independently manage orders, handle client calls, and provide appropriate responses with a strong commercial sense.
  • Follow up on complete files, manage stock, administratively process complaints, and ensure payment follow-up with the finance department.
  • Take charge of complete data entry in the ERP system (invoicing, account management, pallet management).

Profile

  • Bachelor's degree or equivalent experience as a commercial employee.
  • Perfect command of Dutch and French (very good level required for daily follow-up of Dutch-speaking clientele).
  • Excellent command of the Office 365 suite (Excel, Word, Teams, Outlook) and quick adaptation to an ERP tool.
  • Precision, organization, autonomy, and a good team spirit. You have a commercial mindset, a proactive attitude, and a solution-oriented approach.

How to apply

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