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BrusselsHybridHours negotiable<3months
You will have the opportunity to work in an international and multi-cultural environment.
- You will work on interesting European projects managed by a European institution.
What you will do.
- Daily operational team management of Front Office and/or Back Office teams, including planning, task definition, service level review, quality control, risk analysis, call handling status and escalation, status reports (daily, monthly, yearly), problem reporting and organisation definition.
- Resource management: planning of resource usage (shifts, holidays, projects) and estimation of costs, timescale and resource requirements for the expected level of service.
- Proactive in interaction with hierarchy.
- Resilient, ability to identify challenges and propose improvements in the processes. Activities tracking against the plan, provide regular and accurate reports.
- Costs monitoring, timescales and resources used. Take appropriate actions where these deviate from agreed tolerances.
- Managing the change control procedure.
- Providing effective leadership for the operational team, ensuring that team members are motivated and constantly developing their skills and experience.
What they ask
- Bachelor's degree and 7 years of experience as Team Leader are required or Master's degree and 5 years of experience as a Team Leader are required.
- Extensive experience coordinating proximity support teams.
- Previous hands-on experience as a proximity support agent; you should understand the team's technical and operational challenges.
- Project management experience (planning, follow-up, coordination of improvement or deployment initiatives), not in software development or IT delivery projects.
- Advanced IT product knowledge and experience (HW/SW).
- Highly autonomous and IT skilled in business management tools.
- Strong leadership and organizational skills, able to guide and support a team in daily activities.
Certificates.
- ITILV4Foundation
Languages.
- Good knowledge of English - Level B2 in Understanding, Speaking and Writing.
- Good knowledge of French - Level B2 in Understanding, Speaking and Writing.
Profile
- Good communication and customer-facing skills, with the ability to interact professionally with users and management.
- Flexible, conscientious, results-oriented, proactive and someone who constantly wants to learn.
- Can work independently and in a team, under pressure and with changing priorities.
- Problem-solving skills.
- Proactive attitude, customer-oriented and results-driven.
- Rapid self-starting capability and experience in team working and working in an international/multicultural environment.
How to apply
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