Front Office Employee

As a Front Office employee, you and your team are the on-site point of contact for all support needs of colleagues within a government organization.

• You always help the customer and take over the customer journey.
• You ensure that the customer is informed in a timely manner about the progress of the request.
• You fulfill a coordinating role between the supplier and the customer.
• You build a local network of internal and external suppliers.
• Your main goal is to ensure that the customer feels truly helped and is satisfied with the end result.
• You are customer-friendly and think along with the customer.
• You listen carefully and ask questions to gather sufficient information.
• You always offer an alternative solution or direct the customer in the right direction.

What they ask

• Completed MBO4 education or demonstrably equivalent work and thinking level.
• Proficiency in the Dutch language, both spoken and written.
• Ability to collaborate with stakeholders at various levels of the organization.
• Experience working with business systems.
• Proactively approach the customer, inquire about bottlenecks, and work with local suppliers to find a solution (manager).
• Affinity with organizing events (plus).
• Flexibility to be deployed at various locations.
• Empathetic.
• Strong communication skills (spoken and written).
• Organization-oriented: knows hierarchical relationships, is aware of (in)formal rules, different positions and interests relevant to their function, acts according to internal rules, addresses the right person without bypassing others, and recognizes developments and sensitivities within their work environment.
• A team player.
• Independent.