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DrentheHybrid36 hours/weekDuration negotiable
Provide support to a large number of users within a government organization.
What you do
- Registering and resolving incidents in TOPdesk
- Creating user accounts
- Processing authorization requests
- Monitoring open tickets
- Analyzing ICT problems
- Liaising with specialist teams where necessary
- Ensuring users receive quick and professional assistance
What they ask
- Completed MBO 3 or MBO 4 education in ICT
- Minimum 6 months to 1 year of experience in an ICT service desk role
- Experience with TOPdesk and service desk processes
- Knowledge of Microsoft 365
- Experience with user management and authorizations
- Experience with Windows 10/11
- Customer-focused and strong communication skills
- Ability to work independently, accurately
Preferences.
- Knowledge of Entra ID, Intune
- ITIL v4 Foundation certification
- Experience within the (semi-)government sector
How to apply
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