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North HollandHybrid36 hours/week<3months
As an intake and service employee, you are the first point of contact for citizens wishing to reach a public organization. Your role encompasses a wide range of tasks, including taking statements and performing front desk duties.
What you will do.
- Assist citizens (by phone or at the counter)
- Respond to emails
- Record statements and process them into an official report
- Carefully and efficiently process and register information, from scheduling appointments to forwarding questions and reports
- Proactively support colleagues, such as drafting reports, collecting and recording information, reviewing camera footage, or requesting bank details for investigation
Profile
- Customer-friendly attitude and easily establishes contact
- High commitment to service
- Good listening skills and attention to detail
- Resilient and able to handle emotional reactions and resistance
- Alert and stress-resistant
- Social and open attitude, approachable, and able to constructively address colleagues
- Strong collaboration skills
- Positively contribute to the organization's image
- Awareness of the impact of one's actions on the organization's image and trust
- Good written communication skills
- Preferably good command of the English language due to the large international community
What they ask
- MBO 3 working and thinking level or equivalent via EVC, or at least two years of demonstrable experience at the required working and thinking level
- BOA certificate or willingness to obtain it
- Willingness to follow the internal intake and service training and the BOA training (full-time, 16 weeks on-site)
How to apply
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