As a Commercial Project Manager, you are the connecting link between external clients and the internal team. Clients are in the B2B segment, including major brands, media companies, and charitable organizations. You will work on projects in customer service technology. These are generally manageable, fast-paced projects. For this role, you don't need to be an application expert or consultant, but you must have sufficient affinity and curiosity to quickly master technical and telecom subjects.
The solutions are a combination of:
- Setting up standard CCaaS applications
- Custom solutions
- Service numbers and smart telephony solutions
It is a customer-oriented role with extensive client contact, mostly remote and on-site when necessary. You understand the client's request, translate it into clear specifications (User Stories), and ensure the team delivers solutions within time and budget.
What you will do.
- Drive projects from A to Z: establish clear project plans, monitor scope and budgets, and provide periodic reports
- Translate client demand: investigate client needs, draw up clear Statements of Work and specifications, and determine priorities together with the client
- Continuous Improvement: build a long-term client relationship and proactively contribute ideas for continuous process and system improvements for clients
- Change Management: identify deviations or additional wishes and handle change requests commercially and structured
- Lead experts: coordinate and motivate software engineers and specialists within the project
- Client relationship & Aftercare: be the fixed point of contact for the client during the process and provide a warm handover and aftercare after delivery
What they ask
- Work and thinking level: HBO (higher professional education) work and thinking level in a commercial or technical direction
- Experience: demonstrable experience as a project manager with running IT or telecom projects is a plus (e.g., CRM implementations, ERP systems, email campaign systems, CCaaS, or customer portals)
- Digitally skilled: experience with Jira, Confluence, MS Teams, among others
- Market experience: experience in the B2B market and affinity with customer contact technologies
- Commercial & Structured: know how to draw up a SoW, negotiate change requests, and maintain a strict overview of progress
- Eager to learn & Analytical: quickly acquire subject-matter knowledge and distinguish main from side issues
Practical
- Work environment with much freedom, flexibility, and ample development opportunities
- Continuous attention to growth through Spring and Autumn reviews, training
- Good pension scheme
- Opportunity for Shiatsu massage at the office, table tennis with colleagues, and regular team outings and dinners
How to apply
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