Operations Manager

• Active follow-up of improvement projects aimed at structural improvement of services and results.
• Implement process adjustments and contribute to the design of future software systems.
• Responsible for the effective and high-quality execution of service and maintenance activities.
• Lead various managers and teams and ensure that daily operations remain well-organized and manageable.
• Daily steering and support of responsible managers and teams.
• Monitor planning, progress, productivity, and quality.
• Ensure that service and maintenance work is carried out on time and according to agreements.
• Drive service completion, costs, margins, and operational results.
• Identify and resolve operational bottlenecks.
• Monitor work agreements, processes, and follow-up.
• Drive cost-conscious and high-quality service delivery.
• Maintain contact with important internal stakeholders and customers.
• Monitor SLA and contract agreements.
• Coach and support managers and employees.
• Ensure clarity, ownership, and collaboration within teams.
• Report on operational and financial progress.

What they ask

• Experienced manager who easily switches between management and daily operations.
• Proven success in project-based process improvements, from analysis and design to implementation and assurance of results.
• Extensive experience in implementing software applications, preferably specifically in planning and (field) service.
• Visible in the organization, approachable to the people you work with, and accustomed to taking responsibility.
• Knows what is needed for a technical service organization to function well, without losing sight of both people and results.

• HBO (higher professional education) work and thinking level, preferably with a technical background.
• Extensive management experience within a technical service environment.
• Experience in leading managers and larger operational teams.
• Experience with service, maintenance, and/or contract management.
• A strong sense of planning, progress, productivity, quality, and costs.
• Experience in fire safety is a plus.
• A practical, results-oriented, and decisive way of working.

Who you are.

• Someone who likes to be close to operations.
• Brings calm and structure, sets clear priorities, and ensures that decisions are translated into action.
• Clear in your expectations and addresses people when necessary, in a pleasant and connecting way.
• Gives people responsibility, stimulates ownership, and helps managers and teams achieve results together.
• Customer-focused, strong communicator, and skilled at handling various interests within an organization.
• Accustomed to working in a dynamic environment where multiple topics require attention simultaneously.