A cosmetic clinic is looking for a front office employee who will play a key role in the client experience. The organization strives for the highest quality and attention, with the front office employee doing much more than just making schedules. It is a modern clinic specializing in cosmetic treatments and a high-quality customer experience, focusing on quality, transparency, and a personal approach.
You will work in an open and professional setting with room for personal initiative and active involvement in consultations and treatment processes.
What you do
- Proactively think and take ownership of the daily operations of the clinic
- Continuously improve processes, quality, and customer experience
- Lead, organize, and build a strong team
- Contribute to the growth and further development of the organization
- Act as a team leader and first point of contact for colleagues
- Safeguard quality and customer experience
- Be a sparring partner for the management
- Manage the daily operations of the clinic
- Coach, guide, and motivate the team
- Monitor quality, efficiency, and customer experience
- Identify and resolve daily challenges
- Manage the agendas of doctors and practitioners
- Create staff schedules
- Optimize work processes
- Ensure smooth daily operations
- Guarantee a high-quality client experience
- Identify areas for improvement within the organization
- Contribute to marketing, events, and commercial growth
- Actively contribute to the further development of the organization
- Collaborate directly with the founders
- Translate ideas into concrete improvements
- Contribute to strategy and growth
- Take responsibility for results and objectives
What they ask
- Minimum MBO (vocational education) work and thinking level
- Minimum 2 years of experience in a similar role, for example as a front office employee, customer-facing role, sales, retail
- A natural leader who gains energy from managing and motivating a team
- Strong organizational skills, structured work, and maintaining an overview under pressure
- Takes initiative, thinks in solutions, and feels responsible for the success of the clinic
- Excellent communication skills
- Eye for detail without losing sight of the bigger picture
- Affinity with cosmetic care, beauty, or private healthcare is a big plus
Practical
- Work in a fast-growing, ambitious clinic
- Direct collaboration with the founders
- A lot of freedom and responsibility
- A close-knit team with a strong culture
- Opportunities for growth within the organization
- An excellent salary
How to apply
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