Back to all jobs
Visible on IKONS todayNewPopular
BrusselsOn siteHours negotiable<3months
We are looking for a skilled and customer-focused Field Support Representative (L1) to provide onsite IT support, troubleshoot hardware and software issues, and maintain IT operations across office, manufacturing, laboratory, and data centre environments.
What you do
- Provide end-user, desk-side, IMAC, and break-fix support.
- Build, stage, and image systems using standard client images.
- Support manufacturing shop-floor devices, laboratory equipment, scanners, tablets, and specialised PCs.
- Provide smart-hands support, rack-and-stack activities, and infrastructure commissioning/decommissioning assistance.
- Coordinate vendor access to communication rooms and data centres.
- Support planned power shutdowns and maintenance activities involving network devices and servers.
- Coordinate cable patching and maintain LAN, Wi-Fi, voice, video conferencing, and printing services.
- Manage IT assets, including collection, labelling, imaging, allocation, recovery, secure storage, and disposal.
- Collaborate with internal teams and OEMs to resolve high-priority issues.
What they ask
- Minimum 2 years in desk-side IT support.
- Windows OS, MS Office, and business applications.
- Desktop support, hardware/software installation, and troubleshooting.
- IMAC (Install, Move, Add, Change) and break-fix support.
- Laptop, desktop, mobile device, handheld scanner, and printer support.
- Basic knowledge of LAN, Wi-Fi, networks, telecom, and compute/storage.
- IT asset lifecycle management, imaging, and system deployment.
- Data collection and preservation for migrations or eDiscovery.
Profile
- Experience in manufacturing, laboratory, clean-room, or distribution centre IT environments.
- Strong troubleshooting, communication, and customer service skills.
- Knowledge of Microsoft server support and enterprise IT infrastructure.
- High attention to detail and a strong focus on quality.
How to apply
View the full assignment text and application details once your tailored application is ready.
Order a tailored application to view the full assignment and application details.
More context, less searching.
You get enough context to judge whether this job is relevant. The full brief, client details and next steps stay available inside the app.