An organization, founded in 1982, is the world's largest independent provider of holistic well-being solutions. Through an Employee Assistance Program (EAP), accessible and immediate support is offered to clients' employees and their family members. People gain quick access to a master-level clinical psychologist, who immediately helps them with various questions – from work-related stress and burnout to relationship concerns or family challenges.
The approach is short-term, solution-focused, and holistic: in addition to psychological support, coaching, mindfulness, or practical help (legal/financial) are also considered. You will join a warm and professional team of psychologists, with opportunities for collaboration, supervision, and growth.
What you will do. As a counselor, you are the first point of contact for clients. You combine clinical insight with accessibility and ensure a warm, professional experience from the first contact.
Clinical work.
- Providing immediate support (“in the moment support”) via phone
- Conducting pre-scheduled counseling sessions (by phone or video) via an online booking tool
- Evaluating clinical suitability for starting a short-term guidance trajectory (average 5–10 sessions), following a solution-focused approach
- Collaboratively assessing clients' needs and determining which services/help best suit them
- Working with a wide range of themes such as burnout, stress, relationships, family, work-related challenges, etc.
- Setting clear and achievable treatment goals
- Applying evidence-based interventions (CBT, solution-focused therapy, motivational interviewing...)
- Dealing with clients in vulnerable or high-risk situations and, if necessary, developing a safety plan
- Referring to external services when long-term or specialized care is indicated
- Being involved in crisis intervention and ensuring a warm and safe handover to external help (e.g., emergency services, general practitioner, mobile crisis team)
- Working in a culturally sensitive manner with a diverse, international target group
Administrative follow-up.
- Maintaining accurate and clear documentation in a case management system after each contact
- Documenting clinical assessments, interventions, and follow-up actions in a clear and professional manner
- Setting treatment goals that are concise, focused
- Where clinically appropriate, administering the ORS/SRS or other scales/questionnaires (e.g., PHQ-9/GAD7)
- Forwarding provided resources by email and documenting them in the client's file
- Ensuring confidentiality and adhering to internal guidelines and ethical standards
Collaboration, quality, and professional development.
- Consulting with colleagues and psychologists within the network on complex cases
- Coordinating with external partners (e.g., general practitioners, crisis teams) to ensure continuity of care
- Collaborating with stakeholders such as HR, management, and prevention services where relevant
- Actively contributing to a culture of feedback and quality improvement
- Opportunities for further development and specialization, depending on interests:
- Training to become a certified coach (ICF)
- Specialization & training as a mindfulness specialist
- Deepening in trauma and crisis intervention
- If interested, joining a specialized trauma team, where you:
- Go on-site after critical incidents in the workplace (e.g., industrial accidents, death, suicide)
- Provide individual and group care
- Support organizations in aftercare and recovery
- Participation in internal training during working hours
- Actively participating in intervision and supervision moments
- Opportunities for external training (e.g., via educational leave)
- Continuous development through conferences, webinars, and knowledge sharing
Profile
- Master's degree in clinical psychology
- Recognized by the Psychologists Commission + valid clinical psychologist visa (FOD)
- Experience with or strong interest in short-term, solution-focused guidance
- Fluent in Dutch and good command of English
- Strong clinical and communication skills (by phone and online)
- Comfortable working with diverse and sometimes acute problems
- Experience with crisis intervention is a plus
- Culturally sensitive and motivated to work in an international context
- Strong in planning, structuring
Practical aspects.
- You primarily handle incoming phone calls from clients with various requests for help
- You combine this with blocks of scheduled calls (by phone or video) on certain days
- Some days you focus entirely on telephone support, other days on scheduled calls, team meetings, supervision, training, etc.
- You can always rely on colleagues for consultation in complex situations
- After each contact, you ensure clear administrative follow-up
How to apply
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