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Visible on IKONS todayNewPopular
North HollandOn siteHours negotiable<3months
For a large government organization, a Helpdesk Agent is sought with experience in incident management, ICT support, and working within ITIL processes. You will work in a complex ICT environment, handle fault reports, support users, and play a key role in coordinating major disruptions.
What you will do.
- Receiving and processing fault reports via phone and email
- Consulting the knowledge base and registration system for quick resolution
- Performing installation work and reconfiguring user environments
- Remotely guiding users with ICT tasks
- Analyzing the impact of major disruptions and timely escalating to second or third-line groups
- Acting as a point of contact during emergencies and communicating organization-wide about disruptions
Profile
- Minimum 2 years of demonstrable work experience in a similar ICT role
- MBO 4 diploma in an ICT-related knowledge area
- ITIL certified (a plus)
- Experience with ServiceNow and Windows
- Knowledge of Active Directory, VDI, and/or Mobile Device Management
- Service-oriented attitude
- Good command of the Dutch language
How to apply
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