Change Support

• You analyze the impact of the solution per target group and process.
• You design, test, and validate prototypes of communication tools, training courses, or new working methods.
• You advise the change & adoption team on the optimal change approach per phase.
• You design and facilitate workshops and training courses (hands-on) focused on new behavior and use.
• You measure and evaluate the impact of interventions (adoption rate, feedback, KPIs).
• You activate and inspire the change network.
• You collect feedback from sponsors, change agents, POs, and key users.
• You provide resources and organize interventions for the change network.
• You continuously improve support for the change network.

• You ensure that employees not only understand what is changing, but also become enthusiastic about getting started with it.
• You make smart use of gamification, interactive working methods, and creative interventions to increase involvement, ownership, and adoption within the organization.
• You not only develop resources and interventions but also make them measurable.
• You actively monitor the effectiveness of adoption activities, analyze user feedback, engagement, and adoption metrics, and adjust accordingly.
• You ensure that interventions actually contribute to behavioral change and successful adoption of new processes and systems.

What they ask

• You have a completed HBO/WO education (higher professional education/university education).
• You have 3+ years of experience in change management, adoption, or people-oriented transformations.
• You have experience with business system implementations or similar digital transformations within complex organizations.
• You have experience with gamification, activation, or creative change interventions.
• You are familiar with Prosci/ADKAR and agile working.
• You have experience with design thinking, service design, or user-centered design principles.
• You have experience with measuring adoption, engagement, and user feedback.

Competencies.

• You combine creativity with pragmatism and execution power and are innovative – you know how to engage people interactively in change.
• You are strong in communication – you translate complex information into understandable and attractive tools.
• You are hands-on and proactive – you independently tackle tasks and actually implement ideas.
• You are strong in stakeholder management and collaboration with various target groups.
• You are empathetic and user-oriented – you understand what employees need to embrace change.
• You are organizationally sensitive – you have a good sense of what is happening within teams and the organization.
• You are analytical and results-oriented – you combine creative interventions with measurable adoption goals.
• You have the ability to translate data and user insights into improvements in the adoption approach and interventions.
• You are passionate and connecting – you bring energy and enthusiasm to change processes, work effectively in a dynamic environment, and move easily between different types of stakeholders, with collaboration and support being central.
• You are data-driven – you use feedback, usage data, and KPIs to continuously improve interventions.
• You have persuasive power – you create support and enthusiasm for change.
• You have problem-solving ability – you switch quickly and come up with practical solutions that work in practice.