As a Functional Administrator, you are the connecting link between business, suppliers, and IT. You focus on the functional management of applications that support the staff departments of a government organization, with a significant focus on customer contact. Together with users and process owners, you ensure that applications optimally meet the organization's needs. You monitor the functionality, availability, reliability, and quality of applications and information provision.
You play an active role in improvement projects, changes, implementations, and user adoption. You maintain contacts with users, suppliers, and IT specialists and manage incidents, changes, and further development. You work according to Agile principles within the Functional Management team and collaborate closely with colleagues, serving as each other's backup.
What you do
- Daily management of staff applications, including processing requests, resolving disruptions, coordinating with suppliers, and answering user questions
- Involvement in changes and optimizations in customer contact applications, in collaboration with suppliers and internal departments
- Supporting the professionalization and digitalization of customer communication processes
- Regular coordination with stakeholders within the staff
- Monitoring and improving the quality of information provision
- Organizing and guiding testing of new functionalities and releases
What they ask
- Completed HBO (higher professional education) degree in a relevant field (e.g., (business) informatics, Business & IT Management)
- Strong affinity and preferably knowledge of one or more domain areas within staff departments
- Experience with functional management of SaaS solutions
- Minimum 5 years of experience as a functional administrator (less experience may be considered)
- Knowledge of Functional Management, Scrum/Agile, BiSL
- Knowledge and experience with testing methodologies such as TMAP is a plus
- Knowledge and experience in the field of tenders and implementations of new applications is a plus
Profile
- Initiative-taking, flexible, and results-oriented with a drive for self-development
- Communicatively skilled, able to advise, persuade, and collaborate effectively
- Customer-focused and proactive
- Strong in coordinating changes within the team and the delivery chain
- Technically proficient and able to explain complex technical solutions in simple language
- Resilient, with excellent communication skills, a strong sense of responsibility
- Analytical skills
- Willingness to occasionally visit practical locations and be available during evenings or weekends
How to apply
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