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East FlandersHybridHours negotiable<3months
Lead a high-impact IT service transition.
- Responsible for the successful transition of critical End User Computing (EUC), Service Desk, and Workplace Support Services from one managed service provider to another.
- Strategic assignment to ensure business continuity, operational excellence, and a smooth service transformation within an international environment.
What you will do.
- Take responsibility for the entire transition, from mobilization to hypercare.
- Ensure that all stakeholders, suppliers, and support teams are optimally aligned for a smooth handover.
Transition Management.
- Develop and manage the end-to-end transition plan.
- Lead all transition activities, from planning to stabilization.
- Coordinate various workstreams between internal and external teams.
- Manage risks, issues, dependencies, and mitigation plans.
- Guarantee uninterrupted service delivery during the transition.
- Establish governance structures and reporting to management.
Service & Process Migration.
- Oversee the migration of key ITSM processes, including:
- Incident Management
- Request Fulfilment
- Knowledge Management
- Escalation Management
- Service Reporting
- SLA Management
- Operational Governance
- Validate operational readiness before go-live.
- Ensure successful delivery and sign-off of all transition deliverables.
- Drive knowledge transfer and the adoption of new processes.
Stakeholder Management.
- Act as a central point of contact between all involved parties.
- Facilitate workshops, steering committees, and decision boards.
- Report on progress, risks, and milestones to senior management.
- Collaborate closely with business stakeholders to minimize impact on the organization.
Governance & Quality Assurance.
- Define transition KPIs and success criteria.
- Establish sustainable governance frameworks.
- Oversee compliance with security, compliance, and ITIL best practices.
- Monitor performance and the realization of expected business benefits.
Change & Readiness Management.
- Support communication and change activities.
- Coordinate training and documentation.
- Ensure operational teams are fully prepared for the service handover.
Profile
- Strategic transformation project with high visibility.
- International stakeholder environment.
- Major impact on operational excellence and service delivery.
- Opportunity to shape governance, processes, and future ways of working.
- Long-term assignment with senior-level exposure.
What they ask
- 8+ years of experience in IT Project Management or Transition Management.
- Demonstrable experience with large-scale outsourcing or managed service transitions.
- Strong background in Service Desk and Workplace Services transitions.
- Experience within international enterprise environments.
- Strong knowledge of ITIL Framework.
- Knowledge of Service Desk Operations, Incident & Request Management, Service Governance, Vendor & Supplier Management, Knowledge Transfer & Operational Readiness.
Preferences.
- Experience with large managed service providers and international outsourcing environments.
- Experience with ServiceNow or comparable ITSM platforms.
- Knowledge of EUC, Workplace Services, and Infrastructure Operations.
How to apply
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